Wuwei Deepens 'Ten More' Initiatives to Strengthen Medical Ethics

Wuwei Deepens 'Ten More' Initiatives to Strengthen Medical Ethics – Painting a New Harmony Blueprint Through Innovative Service Models

In active response to the Wuwei Municipal Health Commission's deployment on deepening the 'Ten More' initiatives and strengthening medical ethics, our hospital – leveraging its specialization in cancer prevention and treatment – has integrated the 'Ten More' requirements into all aspects of medical services. Through optimizing service processes, enhancing service attitudes, and improving the medical environment, we have effectively transformed our service model, enabling patients to experience greater warmth and care throughout their healthcare journey.

Strengthen Ideological Guidance and Enhance Medical Ethics

Guided by the "Ten More" Heartwarming Initiative, the hospital prioritizes ideological education as the first move in strengthening medical ethics and professional conduct, promoting the concept of standardized medical practice to take root in minds and hearts.​​

​​Regulatory Learning Clarifies Standards.​​ To enhance medical ethics and professional conduct, improve the legal compliance capabilities of all staff, further standardize medical service behaviors, and ensure medical quality and safety, the hospital has compiled the Wuwei Cancer Hospital Legal Regulations Compilation Handbook. Through learning and assessment methods, it strengthens legal awareness across the hospital and guides medical personnel to consciously adhere to laws, regulations, and professional ethical standards.

​​Social Supervision Drives Improvement.​​ The hospital invites social supervisors—"experience officers"—for medical quality and ethics from the public. Through third-party professional perspectives, it thoroughly identifies internal assessment blind spots in diagnostic techniques, service processes, and medical ethics, thereby optimizing the patient experience, elevating service quality, building harmonious doctor-patient relationships, and injecting supervisory momentum into the hospital’s high-quality development.

Optimizing Service Processes to Enhance Medical Efficiency​​

Guided by the goal of "letting data run more errands while patients run fewer,"the hospital continuously upgrades its smart medical services.

​​Expanding International Services​​

Launched an official bilingual website to provide international services. Leveraging the "Dual-Center Synergy"strategy, we have delivered comprehensive lifecycle health management for over 20 patients from Belt and Road countries.

​​Streamlining Settlement Services​​

Through multi-department collaboration, we optimized the "Smart Bedside Settlement"process, enabling on-site medical insurance reimbursement and significantly reducing discharge settlement time—particularly benefiting immobile or unaccompanied patients.

​​Upgrading Self-Service Options​​

• Conducted comprehensive maintenance on 21 self-service registration kiosks
• Deployed 30 additional volunteer guides during peak hours each week
• Reduced average patient waiting time from 40 to 15 minutes

Cultivating Humanistic Care and Enhancing Service Warmth

The hospital has integrated the service philosophy of the "Ten More" heartwarming initiative into daily medical care, adopting a combination of standardized and personalized measures to truly center its services around patients.

​​Improving Service Etiquette.​​ The hospital has organized a series of service etiquette training sessions, including "Empowering Medical Staff with 'Heart' Skills to Support Patients' 'Heart' Health," "Cultivating Etiquette in Form and Conduct," and "Learning Etiquette to Optimize Service and Foster a New Ethos." A total of over 700 staff members from window departments, administrative logistics, and some medical personnel participated in the training sessions, ensuring that medical service etiquette is internalized in the heart and manifested in actions.

​​Enhancing Convenience Facilities.​​ The hospital has introduced convenience facilities such as the "Ionic Crystal" Love & Creativity Store, a themed post office, a convenient barbershop, and a medical management accompanying service center. It has also launched 12 convenience measures, including the "Mobile Life Ark" and "Internet + Nursing Services," making the medical process more convenient and considerate.

​​Implementing One-Stop Services.​​ Recognizing the needs of cancer patients, who often undergo numerous examinations and long treatment cycles, the hospital has established a "One-Stop Service Center." This center integrates comprehensive services such as appointment registration, examination scheduling, consultation services, outpatient medical record printing, test result retrieval, diagnosis certificate collection, and one-stop fee refunds. All stamp-related services are now completed in a single location.

Continuously Deepening the "Ten More" Initiative to Reach Higher Service Standards

​​Looking Ahead: Further Advancing the "Ten More" Initiative to Achieve Higher Service Excellence​​

In the future, the hospital will continue to deepen the "Ten More" initiative as a key driver, constantly exploring and innovating service models while strengthening medical ethics and professional conduct. The hospital's core values—its mission, vision, and guiding principles, recently reaffirmed and refined—will be further integrated into daily medical services to further enhance patient experience and satisfaction.

Through sustained efforts, the "Ten More" initiative will not only serve as a concrete pathway to improving medical service quality but also as a solid foundation for fostering integrity, upholding ethical standards, and advancing the hospital's high-quality development. Ultimately, every patient encounter will embody professionalism, warmth, and reassurance.