Guarding Health by Staying True to Our Mission, Serving the People with Added Dedication

Health is the cornerstone of people's wellbeing, and safeguarding it is a duty we embrace. Our hospital remains committed to the principle of "putting people's health at the center" and vigorously promotes the "Ten Extra Touches" Warm-hearted Action, building a robust health defense with professionalism and dedication. We bring warmth and reassurance to patients, embodying the "Ten Extra Touches" in our services by proactively offering higher-quality, more compassionate care. This enhances both the convenience and satisfaction of the healthcare experience for all.

1. Medical services are growing warmer, with proactive care taking the lead

The entire hospital actively promotes the "Ten Extra Touches" Warm-hearted Action, continuously elevating medical and nursing services. We are shifting from "standard procedures" to "proactive care," with a special focus on groups such as the elderly. By transforming patient-initiated visits into proactive guidance services, we help patients navigate their care journey in an orderly manner. For elderly and mobility-impaired patients, we actively assist with registration, consultations, payment, examinations, medication collection, accompaniment, psychological support, health education, and more. Our services are delivered with warmth and attentiveness, ensuring that "smiling service" is genuinely integrated into every detail.

2. Medical-patient bonds are growing stronger, with home-visit services becoming more professional

The hospital places high importance on patient feedback, considering patient satisfaction as a key indicator of medical service quality. Regular follow-up calls are conducted to track patients' conditions and treatment effectiveness, monitor recovery progress and medication adherence, and provide guidance on diet and exercise, thereby strengthening the health protection framework. Efforts in health education have been intensified, with timely dissemination of information on topics of concern to patients, distribution of educational materials, and explanations on disease prevention and control, all aimed at enhancing public health awareness. Breaking down the barriers of traditional hospital settings, the hospital promotes the extension of high-quality medical resources into communities, enabling residents to access top-tier medical services close to home. Through online applications and offline services, residents can easily schedule appointments and enjoy convenient, high-quality home nursing services from tertiary hospitals without leaving their homes.

3. Warm Initiatives Touching Hearts, Warmer Healthcare Experiences

The series of warm-hearted initiatives launched by our hospital is a systematic project that progresses from "technology empowerment" to "human warmth." We focus not only on the "disease" but also on the "person," striving not just for "cure" but also for "comfort." Every patient consultation reflects our reverence for life, and every attentive service embodies our care for the people.

In attitude: a little more smiling, a little more patience, a little more understanding.  

In communication: a little more explanation, a little more information, a little more reassurance.  

In service: a little more attentiveness, a little more initiative, a little more satisfaction.  

In professionalism: a little more focus, a little more dedication.

The "Ten Extra Touches" translate the grand mission into tangible, actionable practices that every staff member can perceive and implement in their daily work.

From a warm smile and a friendly greeting to thoughtful, high-quality care, these compassionate initiatives—woven throughout every step of the outpatient journey—together paint a picture of "medicine with warmth" in the new era. As these efforts continue to deepen, this "list of warmth" in healthcare services will keep growing. The path to safeguarding health is long and challenging, but every step taken brings us closer. In the future, we will remain sincere and committed, upholding every trust placed in us. With a more grounded approach and higher standards of service, we will protect every hope for health, honor our enduring promise to serve the people, and let the flower of wellbeing bloom in every household.