Volunteer Team: The Power of Love on the Warm Medical Journey

Volunteer Team: The Power of Love on the Warm Medical Journey

     At Wuwei Heavy Ion Center, there exists a special group of individuals who quietly serve across every department and corner of the hospital. They are the Gansu Wuwei Cancer Hospital Heavy Ion Center Volunteer Team, dedicated to providing thoughtful assistance to patients, families, and medical staff.

      Recruitment and Training
   Recruitment information is disseminated through the hospital’s official website, WeChat official account, and offline posters to attract individuals passionate about public welfare and committed to advancing healthcare. To ensure volunteers are well-prepared for their roles, the hospital has implemented a comprehensive training system. New members undergo onboarding training covering hospital protocols, doctor-patient communication strategies, basic medical knowledge, and more. Regular professional workshops and experience-sharing sessions further enhance volunteers’ skills and service quality.

Core Services

Medical Guidance

In high-traffic areas such as outpatient halls, registration desks, and billing offices, volunteers proactively guide patients, explaining hospital layouts and department locations. They assist with self-service registration and payment systems, address inquiries about treatment procedures, and alleviate the anxieties of first-time visitors.

Patient Companionship

Volunteers accompany patients with limited mobility or those unaccompanied, aiding them through examinations and treatments. They assist with wheelchair transfers, stretcher transportation, and other logistical needs, ensuring patients experience warmth and care throughout their medical journey.

Psychological SupportFacing illness often triggers anxiety and fear. Volunteers engage in empathetic dialogue with patients, offering emotional support and encouragement. By listening attentively to their concerns, they help patients cultivate resilience and confidence in their battle against disease.

Health Education

Leveraging their medical knowledge, volunteers distribute educational materials and host health lectures in waiting areas and wards. Topics include disease prevention, rehabilitation care, and healthy lifestyle practices, empowering patients and families to improve health literacy and self-management skills.

Medical Operational Support

Under medical staff supervision, volunteers undertake auxiliary tasks such as organizing patient records, distributing medications, and maintaining ward order. These efforts reduce healthcare workers’ workloads and enhance overall service efficiency.